Tandoor Express Menu & Pages
Cancellation & Refund Policy
Learn about cancellation timelines for online food delivery orders, table reservations, refund processing times, and quality guarantees.
Last Updated: August 2026
Order Cancellation
Within 5 mins or before kitchen prep begins.
Table Reservation
Free cancellation up to 2 hours prior to slot.
Refund Timeline
5 – 7 business days to original payment method.
1. Food Order Cancellation Policy
Because our tandoori kebabs, seafood ghee roasts, and fresh curries are cooked to order, order cancellations are subject to the following rules:
- Before Kitchen Preparation: You may cancel an online order within 5 minutes of placing it, or before the kitchen accepts and starts cooking the order. A 100% refund will be issued.
- After Kitchen Preparation: Once our chefs have commenced cooking your dishes, cancellations cannot be accepted as fresh perishable food cannot be reused.
2. Table & Party Catering Reservations
We appreciate advance notice if your dining plans change:
- Dine-in Tables: You may cancel or modify table reservations free of charge up to 2 hours before your reserved booking time.
- Outdoor Live-Grill & Banquets: Catering and banquet reservations require cancellation notice at least 48 hours prior to the event date for deposit refund eligibility.
3. Refund Eligibility & Timelines
Approved refunds will be processed back to the original source account (UPI, Credit/Debit card, Net Banking) used during payment:
4. Damaged, Missing, or Incorrect Orders
Your satisfaction is our top priority. If you receive an incorrect dish, damaged packaging, or missing items:
- Notify our customer care team within 30 minutes of delivery receipt by calling +91 98765 43210.
- Share a quick photo of the sealed container or issue via WhatsApp/Email.
- We will immediately dispatch a fresh replacement dish at no extra charge OR process a full refund for the affected item.
5. Non-Refundable Scenarios
Refunds cannot be issued under the following circumstances:
- Incorrect delivery address or contact number provided during checkout.
- Delivery rider unable to reach customer at location after multiple phone call attempts.
- Food quality complaints raised after 2 hours of delivery receipt.
Need Help With an Order Cancellation?
If you need immediate assistance with an ongoing order cancellation or refund status, call our manager directly: